StarSong Legal
Refund Policy
A 30-day guarantee, in plain language, plus exactly how to claim it.
Last updated: September 2026
1. The 30-day guarantee
If your delivered StarSong does not feel like yours, you may request a full refund within 30 days of delivery. Tell us briefly what missed the mark — we will either re-create the song or refund you, whichever you prefer.
2. Before delivery
Orders can be cancelled for a full refund at any time before production begins. Once astrologers and composers have started work, we may retain a proportionate amount for work already performed, as permitted for custom-made digital content.
3. Right of withdrawal
EU and UK consumers normally have a 14-day right of withdrawal. Because a StarSong is personalised digital content produced to your specification, that right does not apply once production has started with your express consent, which you give at checkout. Our own 30-day guarantee above is offered voluntarily and is more generous.
4. Situations we always refund
Duplicate charges, technical failures that prevent delivery, orders never delivered within the promised timeframe, and unauthorised transactions are refunded in full without conditions.
5. How to request a refund
Email support@the-star-sense.com from the address used for the order, include the order reference, and state whether you want a refund or a re-creation. We confirm within two business days.
6. Processing time
Approved refunds are returned to the original payment method within 5-10 business days. The exact timing depends on your bank or card issuer. We do not charge any processing fee for refunds.
7. Subscriptions
Where a recurring plan is offered, you can cancel at any time and keep access until the end of the paid period. Already-completed billing periods are not refunded unless no content was delivered during that period.
Contact the operator
Astria Nova Ltd
2-4 Arch. Makarios III Avenue
Capital Center, 9th floor
1065 Nicosia, Cyprus